USING THE PILATES POWER GYM
SHIPPING
ACCESSORIES, PARTS, REPAIRS AND RETURNS
Refund Policy for orders received here at pilatespowergym.com or directly through Kaswit, Inc.:
FULL PAYMENT: If you paid for your Pilates Power Gym in full from this site, you will receive a full refund of your purchase price as long as you call Customer Service at 888-574-5283 and ask for a Return Authorization number within the first 60 days of receipt of your Pilates Power Gym. Your PPG unit must be returned repacked in its original box with its original packing materials with all of the components which were shipped to you. If it is not shipped to us in its original box with all of the packing materials, you will be charged a $99.95 restocking fee.
$14.95 TRIAL PAYMENT: If you select one of the $14.95 trial offers from this site and wish to return your unit, you will not receive a refund of the $14.95 trial payment. You must call Customer Service at 888-574-5283 and ask for a Return Authorization number within the first 30 days of receipt of your Pilates Power Gym to avoid further payments. Your PPG unit must be returned repacked in its original box with its original packing materials with all of the components which were shipped to you. If it is not shipped to us in its original box with all of the packing materials, you will be charged a $99.95 restocking fee.
We provided Free Shipping and Handling to you however, you will be responsible for shipping the unit back to us if you desire to return it. The cost to return your Pilates Power Gym varies and is determined by where you are shipping from, and where you are shipping to (7850 Ruffner Ave. Van Nuys, CA 91406) along with the weight and dimensions of the shipment. You will receive accurate shipping estimates and timelines from UPS Ground (UPS.com) by entering the box’s dimensions – 56x18x13 inches and the box weight – use 64 pounds for the PRO models 76 pounds for the PLUS models.
Home Shopping Network (HSN) customers please call Customer service for HSN at 800-284-5757
Amazon customers please call 888-574-5283.
WHAT COMES WITH MY PPG?
PPG serial number (located under the Glide board)
Your name and shipping address
Phone number
Where and when the PPG was purchased