Frequently Asked Questions
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USING THE PILATES POWER GYM


Does the Pilates Power Gym® take up a lot of space?

Does the Pilates Power Gym® come assembled?

How much does the Pilates Power Gym® weigh?

Can the Pilates Power Gym® be moved easily?

SHIPPING


Do you ship to Canada?

Do you ship to Hawaii, Alaska or Puerto Rico?

If I select the free shipping option for my Pilates Power Gym®, what is the turnaround time?

When the PPG is delivered, do I have to be home to sign for it?

ACCESSORIES, PARTS, REPAIRS AND RETURNS


Where can I get replacement parts?

I am within my trial period and would like to return my Pilates Power Gym, how do I do that?

WHAT COMES WITH MY PPG?


Is the push up bar included when I order?

Where can I purchase a push up bar?

I’ve heard about a cardio rebounder attachment, or the Power Flex Platform, where can I purchase one?

WARRANTY


What type of warranty is included with the Pilates Power Gym Pro®?

RESTRICTIONS


Is there a weight limit for the size of the person using the Pilates Power Gym®?

I am 5’10” tall and want to know if the Pilates Power Gym® can accommodate my height?

Is there a limit to the number of Pilates Power Gym® units I may purchase?

WORKOUT DVDS


My Pilates Power Gym®, only came with the Marlo Fiskin Workout DVD. Can I order the Power and Strength Training DVD?

OTHER IMPORTANT QUESTIONS


I'm considering buying a ‘secondhand’ Pilates Power Gym®. Has the machine been changed in the last 2 years, and if so, how?

RESISTANCE CHARTS


Where can I download a PDF of the Resistance Charts for the Pilates Power Gym® Plus?

MANUAL


I can’t find my manual, what should I do?

Why can’t I open the manual?